Antwerp Service Jam


20 - 21 - 22 March 2020
48 hours to change the world.

100+ cities around the world will work simultaneously for only 48 hours (or less!) and prototype services inspired by a secret global theme.

No experience with Service Design? Great, you'll learn a lot! No experience with changing the world? Great! You'll experience a whole new feeling!

Join the Antwerp Service Jam and be part of this year’s Global Service Jam, organized by service design enthusiasts around the world. Flex your creative problem-solving skills and work together to prototype and pitch a solution to a service challenge in just 48 hours.


If you want to experience the service design process hands-on with a diverse group of people, and learn or share design tools and techniques while tackling a global service challenge, join the jam. In small teams, we will take you from challenge to ideation, prototyping and pitching your solution, providing tips and tricks along the way, and feedback from a jury at the end.


Diversity breeds the best ideas, so basically anyone can join the jam! Students, professionals,… whether in the design field or not, you are welcome to participate, no prior experience in service design required. Just make sure to bring an open mind and a willingness to work together.


This is a non-profit event, but we do ask you to buy a ticket for €35 to cover the expenses. This ticket includes food and drinks on Friday evening, and breakfast and lunch on Saturday and Sunday. And, of course, coffee, tea, water and snacks throughout to keep you going. We also provide design and prototyping materials, wifi access, and a creative environment.


The jam starts on Friday night in Peel’s workspace in House of Innovation in Antwerp, near Parkspoor Noord.

Where: Duboisstraat 50, 2060 Antwerpen (there are many way to reach us, see the route description).

When: March 20 – 22 from Friday night to Sunday afternoon.

Price: 35 EUR (pay when you register)


FRIDAY 20/03 18:00 - 21:00

Food and drinks, getting to know each other & teaming up, revelation of the design challenge, brainstorming and selecting a problem statement.

SATURDAY 21/03 9:00 -18:00

Morning: discovery, user research and ideation

Afternoon: prototyping and user testing

SUNDAY 22/03 9:00 - 16:00

Morning: refinement of the prototype

Afternoon: developing your pitch

15:00 Presentations & jury

16:00 Conclusion of a fun and inspiring weekend

Buy your ticket via eventbrite: Click here

This edition of the Antwerp Service Jam is organised by:

Ellen Daenen - LinkedIn or

Iva Perez Bolivar - LinkedIn or

Wim Putzeys - LinkedIn or

Sam De Waele - LinkedIn or

Zoë Duflou - LinkedIn or


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