Our services focus on helping organizations to identify, design and test service improvements and innovations. We tailor our approach to support you where you need it most.
Research and user testing allow us to challenge assumptions and identify and test how your services can really make a difference for your users and differentiate you in the marketplace. We do research, design and facilitate tests, recruit participants and report the facts and figures to support decisions on each step of the way, picking the most appropriate tools at each stage, including market and field research, focus groups, online and offline user testing and customer journey development.
We specialise in organising and facilitating design jams and workshops for each step in the service design track, from discovery to ideation to business case development. Our design thinking approach ensures that everyone can contribute, challenge and align ideas effectively, and co-create solutions in an atmosphere of trust and openness. We can host your team at our workshop spaces at House of Innovation, or at your location.
Through wireframes, prototypes and service blueprints, solutions become tangible for all stakeholders and can be tested with users, but also for technical and organisational feasibility and economic viability.
To secure support and financing, we help your team to define the scope, priorities and roadmap for the implementation, and to build a business case and a pitch to convince the decision makers.
We can introduce design thinking and service design to your organisation through our regular program of training courses (check our calendar here) or a custom training or coaching programme. With a focus on tools and techniques, you will gain a hands-on experience you can use in your own daily practice.