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As a service designer you facilitate service innovation- and design processes. You listen to the opportunities that customer sees, and test them with end users. You translate these insights into the d...
Service Design Doing instead of Service Design Thinking! A couple of weeks ago I participated in a 2 day workshop organised by two service design studio’s Peel and Muzus. During this workshop I learne...
Last week I participated in a service design experience during the two-day Belgian edition of the Government Jam Antwerp at the House of Innovation. This initiative from Peel, Talking Heads and Crono...
Millennials prefer their hotel rooms with closets that don’t have doors, big beds with a big TV so they can work on their laptops and watch TV at the same time. Small rooms are OK, but public hotel s...
How can you build a profitable business selling detergents, prosthetic limbs or financial services to consumers in developing countries who live on less than two dollars a day? In The Fortune at the B...